Help & FAQs
Resident and Guest FAQs
How Do I Reset My Password?
How Do I Cancel A Permit?
How Do I Purchase a Guest Permit?
How Do I Update My Vehicle Information?
How Do I Update My Payment Method?
Property Manager FAQs
How much does ParkM cost the property?
Nothing. There are no setup, maintenance, administration, or support fees, ever, and there is no monthly bill. ParkM manages the permits and processes payments directly from your residents and their guests, and we share that revenue with the property. You decide the permit types and what a permit costs at your community.
Is there a contract, and can we cancel?
There are no long-term contracts. You can cancel at any time on 30 days notice, and because the property is never billed there is nothing to buy out.
Do we have to pay for parking signs, handouts, or lot audits?
No. There are no extra charges for initial signage, handouts, or parking lot audits. Nothing in the program is invoiced to the property.
Who supports our residents, and does that cost us anything?
Support and staff training are included at no charge. ParkM’s support team takes resident and guest parking questions directly, so they do not land on your leasing office. Your leasing team and your enforcement partner are trained as part of launch.
Will my team have to enter resident data twice?
No. Residents register their own vehicles and manage their own permits, so most of what would be double entry never reaches your office at all. Residents do not repeat work either: a vehicle stays saved on the resident’s profile until they remove it, so a resident can keep a vehicle on file without buying a permit for it, and when they are ready to buy one they do not re-enter the details.
At launch, we import your resident and vehicle data from the system you already keep it in. All we need to start is a unit directory and a launch date. After that, a new resident registers themselves when they move in, and our support team can enter a permit on a resident’s behalf whenever someone needs the help.
How does parking revenue show up in our accounting?
Parking does not go on the resident’s rent ledger. Residents and guests pay ParkM directly for their permits, and the property is paid its share of that revenue on a monthly cycle. Nothing is invoiced to the property at any point, so there is no bill to code and no line to reconcile against a resident’s account.
In the property manager portal you can see permit revenue broken down by permit type, so the number you report is one you can check for yourself.
What does my team see in ParkM?
The property manager portal holds a short list: every active permit and vehicle, enforcement history with timestamps, and revenue by permit type. Regional and portfolio managers get one login across every community, and each property manager sees their own. You can hold financials back from staff who should not see them. Parking questions from residents and guests go to ParkM’s support team rather than to your leasing office, so the volume your team handles in that second login is small.
How Do Residents Obtain a Permit?
How Does ParkM Address Parking Issues?
Can I View a List of Permitted Vehicles at My Property?
What Should I Do If I Lack Towing Enforcement?
How Do Guest Permits Operate?
Is There a Limit to the Number of Guest Passes Issued?
How Can ParkM Enhance Resident Satisfaction?
What Support Does ParkM Offer for Transitioning to This System?
How Does ParkM Handle Parking Disputes?
Need additional assistance?
For any further questions or assistance, please reach out to support@parkm.com